Help & support
Stuck?Ask us.
Questions about the app, your account or your gym’s setup: write to us and a person answers, usually within a day.
Common questions
How do I join my gym?
Create an account, then enter your gym's join code. Your coach or the front desk has it, and it's on the poster by the door. You can also scan the poster's QR code or open the link your gym sent you.
An admin at the gym lets you in. Today's workout opens the moment they do.
My join code doesn't work.
Check it with your coach or the front desk: gyms can change their code, and an old one stops working. Spaces and dashes don't matter, and neither do capitals.
I asked to join and I'm still waiting.
Your gym's admins let people in. If it's been a while, mention it at the gym. You can also withdraw the request and use a different code from the same screen.
I forgot my password.
On the sign-in screen, tap Forgot password? and enter your email. We'll send you a link to choose a new one. Check your spam folder if it doesn't arrive in a few minutes.
How do I change my name, photo or units?
Open your profile, then Settings → Profile. Your name and photo are what your gym sees on the leaderboard; units switch every load between pounds and kilograms.
Someone posted something that isn't OK.
Open the comment's menu and choose Report. It's hidden for you straight away, and your gym's admins and we see it. You can also Block the person: you won't see their comments, and they can't comment on your scores.
If it's urgent, email support@theregimentrained.com.
My score didn't save.
If the gym's wifi drops, the app keeps your score on your phone and sends it as soon as there's a connection. It shows as waiting until then. If it says it couldn't be saved, it tells you why.
How do I delete my account?
Open your profile, then Settings, and choose Delete account at the bottom. Not in a gym yet? It's under Sign out on the join screen. It removes your account, your scores and your photo. If you own a gym, hand it to another owner first.
Does it cost anything?
Not for members. Gyms set up The Regimen for their members; if you run a gym, use the form below and we'll talk.
For gyms
Bring The Regimen to your gym
Tell us where you train or coach. We'll get in touch with you, or with the gym, about setting it up.
- Programming, scores and the leaderboard, on the web and the iPhone app.
- Classes, booking and check-in at the door.
- Coaching files, the coach’s brief and the gym’s TV.